We want you to be completely satisfied with your purchase from MyLap. If for any reason you are not satisfied with your order, we offer a straightforward refund and returns policy to ensure your peace of mind. Please review the following guidelines carefully to understand our process for returning products and requesting refunds.

1. Eligibility for Returns:

We accept returns for eligible products within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and in the same condition as when you received it.
  • The product must be returned in its original packaging, including any accessories, manuals, or documentation.
  • The product must be accompanied by proof of purchase, such as a receipt or order confirmation.

2. Non-Returnable Items:

Certain products are not eligible for return due to hygiene or safety reasons. These non-returnable items include but are not limited to:

  • Personal hygiene products (e.g., skincare, cosmetics, intimate apparel)
  • Consumable goods (e.g., food, beverages)
  • Customized or personalized products
  • Items marked as final sale or clearance

Please check the product description and specifications carefully before making a purchase to determine if it is eligible for return.

3. Return Process:

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 30 days of receiving your order to request a return authorization. You can contact us via phone at +91-9685 914 844 or email us at orders@mylapindia.com. Please provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.
  3. Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return package.
  4. Inspection and Processing: Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the return is approved, we will process your refund within 4-5 business days.

4. Refund Policy:

We offer refunds for eligible returns in the following circumstances:

  • If you received a defective or damaged product.
  • If you received the wrong product or an incorrect order.
  • If the product does not meet your expectations or is not as described.

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card issuer.

5. Exchanges:

We do not offer direct exchanges for returned products. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

6. Contact Us:

If you have any questions, concerns, or issues regarding returns or refunds, please don’t hesitate to contact us. Our dedicated customer support team is here to assist you and ensure a smooth resolution to your inquiry.

Conclusion:

At MyLap, we strive to provide exceptional products and services to our customers. Our refund and returns policy is designed to be transparent, fair, and hassle-free, ensuring your satisfaction with every purchase. If you encounter any issues with your order, please reach out to us, and we’ll do our best to resolve them promptly.